Our fulfillment partner, Flexport, processes orders daily so that we can guarantee timely shipping. Occasional delays in processing time may occur due to a high volume of orders, especially during our Live Events, Holiday times or Sales.
We have partnered with Flexport to provide the fastest shipping times available for our customers. Orders ship Monday through Friday from Flexport's strategically positioned warehouses across the United States.
Our Standard shipping time frame is 7-12 days depending on your location. The benefit of working with Flexport and their multiple warehouse locations is we can provide a majority of our customers with 2-3 day 'FastTrac' shipping.
There are times some of our items will be shipped directly from Nepal and can take up to 3 weeks for delivery (expedited shipping is not available for these bowls). This may also be the case for our one-of-a-kind specialty Tuned Bowls. Please be sure to check the item description page closely for Shipping Notes on these specialty items. Processing time for these items may be up to 7 days, which we include in the estimated 3-week delivery timeframe.
Please be mindful of holidays as shipping carriers are closed on select days, and the volume of orders received increases and extends time in transit.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
If you have made a purchase with multiple items, it is likely they will be sent in separate packages due to how Flexport fulfillment stocks our inventory at their locations. In this situation, the shipping confirmation email will have a direct link to the tracking for you to view the separate tracking links for all of these packages.
If you are unable to locate the confirmation emails in your primary inbox, please double check your spam folder and text messages, first. In the case that you still cannot find this information, please contact us at hello@theohmstore.co
DELIVERY PARTNERS:
Flexport has partnered with multiple delivery carriers to provide the fastest services available. This often includes many lesser-known regional carriers, please do not panic if you do not immediately recognize the carrier!
Oftentimes an item will be shipped via DHL, UPS or FedEx and then handed off to your local USPS for final delivery. See TRACKING below for more details.
When items are shipped directly to you from Nepal they will be sent via DHL. Delivery from Nepal typically takes around 3 weeks. To manage your DHL delivery, please visit: https://delivery.dhl.com/
DELIVERIES:
Signature is not required for deliveries. Deliveries may be left at your door or mailbox at the discretion of the delivery driver. We cannot control or make special requests for delivery. If you have any special handling requests, please contact your local USPS or FedEx/UPS driver near your location.
Oftentimes updates or changes can be made directly on the carrier’s website: DHL, FedEx, UPS, USPS. If your item has already shipped we recommend contacting the carrier directly to make any necessary changes.
TRACKING:
It is important to note that the Tracking ID system that DHL, FedEx, UPS and USPS uses are not a complete, real-time report of the package's location. Tracking information is provided by DHL, FedEx, UPS or USPS. We do what we can, but ultimately are not responsible for the accuracy of the tracking information.
Please do not panic if the Tracking ID information shows that the package has not moved, or doesn't appear to be making progress. We understand this can be frustrating and kindly ask for your patience as we do not control how quickly our carriers scans, sorts, and delivers your package.
If your package was sent via DHL, FedEx or UPS and passed off to USPS for final delivery, you can find your new USPS tracking link by scrolling down to Shipment Details. Access your new tracking number under Package Identification Code, then you can track this number to track via the USPS portal.
UPDATE SHIPPING ADDRESS:
If you have not received a tracking email:
Please email hello@theohmstore.co with your order number and new address as soon as possible! Although our fulfillment team processes orders quickly, we will try our best to process your request.
If you have received a tracking email:
Unfortunately, your order has been fulfilled and already started its journey to the address entered at checkout. You can try contacting the delivery carrier from your tracking information directly to intercept the package.
EXPEDITED DELIVERY:
At this time Flexport is able to provide FastTrac shipping on certain items. These items will have a special note to alert you of this expedited service. Otherwise, we do not have expedited shipping options available at this time.
We cannot guarantee expedited deliveries to Hawaii, Alaska, Puerto Rico, P.O. Boxes or rural zip codes.
DELAYS:
Our delivery partners have certainly experienced some significant challenges over the past couple of years! Global and nationwide impacts from COVID-19, supply chain shortages, staffing challenges and the unpredictability of weather are just a few reasons why you may be experiencing a delay.
Please be mindful of holidays as shipping carriers are closed on select days, and the volume of orders received increases and extends time in transit.
As it goes in life, there are times when things go wrong or mistakes happen. We completely understand that a shipping delay can be frustrating and inconvenient. And yet, we depend entirely on our delivery partners to complete a seamless experience for each and every customer.
This is why we believe the “real practice” begins the moment you checkout. Oftentimes, patience proves to be our greatest ally and lesson when something outside of our control happens during the delivery experience.
If your package has been delayed without reason and is beyond the standard shipping time frame outlined above, please contact us at hello@theohmstore.co and our customer support team will get to the bottom of this for you!
MISSING ORDERS:
If your tracking number shows “Delivered” but you have not received it, please reach out to our customer support at hello@theohmstore.co within 5 days, so that we can open an investigation to try to locate your order.
Please include: Order # and Tracking ID, Full Name, Email Address, Shipping Address and the Missing Item(s) from your order.
The Ohm Store is not responsible for lost, stolen, or mis-delivered packages. Delivery lockers can be a great alternative if you are worried about theft or receiving your package while you are not home.
GIFTS:
At this time, we are unable to offer gift wrapping or make custom shipping requests.
We do have two great gifting options available: The Original Ohm with Gift Box and Truth Ohm and Journal Set that are packaged in a handmade Lotka Gift Box and perfect for Holidays and special occasions.
Prices are not included on our packing slips. The only information printed on our packing slips will be the name, shipping address and item(s) included in the package.
Unfortunately, Flexport does not allow us to provide custom gift notes at this time. We are so sorry about that!
LARGE ORDERS:
If you plan to make a large purchase (over 10 singing bowls) please contact us first at hello@theohmstore.co. Oversized and overweight packages may require additional shipping fees.
PRE-ORDERS:
Occasionally we may offer a new product or special item as pre-orders. In this case, there will be an estimated shipping time under the product listing.
Anticipated time frames will be announced and communicated at time of pre-sale launch. If there are any changes or delays we will do our best to update you as soon as possible!
You will receive an email or text with the tracking number once your order has been shipped.
BACKORDER:
From time to time an item may go into “Backorder” status. This usually happens when an item sells out on our website before the update syncs to our warehouse and pre-order sales. We will notify you as soon as possible if we are alerted of any delay. If the backordered item is purchased with other items the in-stock items will ship like normal.
If you receive an incomplete order please contact us at hello@theohmstore.co with your order number, full name and shipping address.
INTERNATIONAL SHIPPING:
At this time we are only able to ship within the United States (Alaska, Hawaii and Puerto Rico included) directly from our website.
