Shipping Information

We ship from three primary locations:

• Moreland, Georgia: Our main fulfillment center processes the majority of standard orders. Our fulfillment partner processes orders quickly to ensure timely shipping. Orders typically ship Monday through Friday.

• Hunt, Texas: Our private warehouse, where Frank and Lauren personally fulfill and ship limited edition pieces, one-of-a-kind creations, and our Frosted Crystal and Prism Series Crystal Bowls. 

• Kathmandu, Nepal: Select handcrafted items such as our Double Chalice Bowls, Foot Bowls, and Serenity Chimes are shipped directly from our artisan team in Nepal.
  

Standard Shipping Time Frame

For most standard orders, delivery takes 7–12 days, depending on your location.

We do not offer expedited shipping due to the high cost of freight.

Orders to Hawaii, Alaska, and Puerto Rico may take up to 4 weeks for delivery. With these shipments many times tracking is not updated for several days while the package is in transit, this is totally normal! The tracking will be updated again once it reaches the nearest hub to your destination. 

** Please note that occasional delays may occur during live events, holidays, or major sales when order volume is high.

Specialty & Limited Edition Items

Items such as Frosted Crystal Bowls, Prism Bowls, Limited Edition, and one-of-a-kind pieces ship directly from our private showroom in Hunt, Texas.

Processing time and pickup for these pieces can take 7–10 days, as each item is hand-selected and packed by Frank and Lauren with great care. Once in transit, delivery generally takes another 7 days depending on your location.

** Since shipping labels are automatically created at the time of purchase, there may be a few days before your tracking status updates, this is completely normal! The tracking will be updated once the items have been picked up by UPS. Because of the special nature of this fulfillment in rural Texas, UPS only picks up shipments once per week from this location. Thank you for your patience while we prepare your items with care!

Items Shipped from Nepal

Some of our most special offerings including Foot Bowls, Double Chalice Bowls, and Serenity Chimes will ship directly from Nepal.

These shipments generally arrive within 14–21 days from the purchase date.

Processing and packaging typically take about 7 days, and once the order ships, you’ll receive a text or email with tracking details.

Tracking updates from Nepal can sometimes appear delayed, but don’t worry!! More often than not, your order is already in transit and on its way to you. Their communication can be a bit slow, but their shipping times are surprisingly fast!

Please note that expedited shipping is not available for international shipments from Nepal.

Multiple Shipments

If your order includes multiple items, they may be shipped from different locations.

In these cases, you’ll receive separate tracking emails with individual tracking numbers for each package.

For example, if your order includes both regular items and a limited edition, item from Nepal or pre-sale item, your standard items will ship first from Georgia, and your special items will ship separately. 

Tracking & Delivery

You’ll receive a shipping confirmation email with tracking information as soon as your order has shipped.

If you don’t see the confirmation in your main inbox, please check your spam or promotions folder, and also check for text notifications.

If you still can’t find it, please reach out to us at hello@theohmstore.co and we’ll be happy to resend it.

DELIVERIES:

Signature is not required for deliveries. Deliveries may be left at your door or mailbox at the discretion of the delivery driver. We cannot control or make special requests for delivery. If you have any special handling requests, please contact your local USPS or FedEx/UPS driver near your location.

Oftentimes updates or changes can be made directly on the carrier’s website: DHL, FedEx, UPS, USPS. Some items shipped from Flexport may be sent via local regional carriers such as Veho. If your item has already shipped we recommend contacting the carrier directly to make any necessary changes. 

TRACKING:

It is important to note that the Tracking ID system that DHL, FedEx, UPS and USPS uses are not a complete, real-time report of the package's location. Tracking information is provided by DHL, FedEx, UPS or USPS. We do what we can, but ultimately are not responsible for the accuracy of the tracking information.

Please do not panic if the Tracking ID information shows that the package has not moved, or doesn't appear to be making progress. We understand this can be frustrating and kindly ask for your patience as we do not control how quickly our carriers scans, sorts, and delivers your package.

If your package was sent via DHL, FedEx or UPS and passed off to USPS for final delivery, you can find your new USPS tracking link by scrolling down to Shipment Details. Access your new tracking number under Package Identification Code, then you can track this number to track via the USPS portal.

UPDATE SHIPPING ADDRESS:

If you have not received a tracking email:

Please email hello@theohmstore.co with your order number and new address as soon as possible! Although our fulfillment team processes orders quickly, we will try our best to process your request. 

If you have received a tracking email:

Unfortunately, your order has been fulfilled and already started its journey to the address entered at checkout. You can try contacting the delivery carrier from your tracking information directly to intercept the package. 

EXPEDITED DELIVERY:

We do not have expedited shipping options available at this time due to high shipping costs.

We cannot guarantee quick deliveries to Hawaii, Alaska, Puerto Rico, P.O. Boxes or rural zip codes.

DELAYS:

Please be mindful of holidays as shipping carriers are closed on select days, and the volume of orders received increases and extends time in transit. Unpredictable or bad weather could also be cause for delay. 

As it goes in life, there are times when things go wrong or mistakes happen. We completely understand that a shipping delay can be frustrating and inconvenient. And yet, we depend entirely on our delivery partners to complete a seamless experience for each and every customer. 

This is why we believe the “real practice” begins the moment you checkout. Oftentimes, patience proves to be our greatest ally and lesson when something outside of our control happens during the delivery experience. 

If your package has been delayed without reason and is beyond the standard shipping time frame outlined above, please contact us at hello@theohmstore.co and our customer support team will get to the bottom of this for you! 

MISSING ORDERS:

If your tracking number shows “Delivered” but you have not received it, please reach out to our customer support at hello@theohmstore.co within 5 days, so that we can open an investigation to try to locate your order. 

Please include: Order # and Tracking ID, Full Name, Email Address, Shipping Address and the Missing Item(s) from your order.

The Ohm Store is not responsible for lost, stolen, or mis-delivered packages. Delivery lockers can be a great alternative if you are worried about theft or receiving your package while you are not home. 

GIFTS:

At this time, we are unable to offer gift wrapping or make custom shipping requests.

Prices are not included on our packing slips. The only information printed on our packing slips will be the name, shipping address and item(s) included in the package.

Unfortunately, Flexport does not allow us to provide custom gift notes at this time. We are so sorry about that!

LARGE ORDERS:

If you plan to make a large purchase (over 10 singing bowls) please contact us first at hello@theohmstore.co. Oversized and overweight packages may require additional shipping fees.

PRE-ORDERS:

Occasionally we may offer a new product or special item as pre-orders. In this case, there will be an estimated shipping time under the product listing.

Anticipated time frames will be announced and communicated at time of pre-sale launch. If there are any changes or delays we will do our best to update you as soon as possible!

You will receive an email or text with the tracking number once your order has been shipped.

BACKORDER:

From time to time an item may go into “Backorder” status. This usually happens when an item sells out on our website before the update syncs to our warehouse and pre-order sales. We will notify you as soon as possible if we are alerted of any delay. If the backordered item is purchased with other items the in-stock items will ship like normal. 

If you receive an incomplete order please contact us at hello@theohmstore.co with your order number, full name and shipping address. 

INTERNATIONAL SHIPPING:

At this time we are only able to ship within the United States (Alaska, Hawaii and Puerto Rico included) directly from our website.