Our warehouse processes orders daily so that we can guarantee timely shipping. Occasional delays in processing time may occur due to a high volume of orders, especially during our Live Events, Holiday times or Sales. Processing time for Jupiter and Saturn Bowls may be up to 7 days.
Orders ship Monday through Friday from our warehouse, Falcon Fulfillment, in Salt Lake City, Utah. Expedited purchases made over the weekend will ship on Monday. Our warehouse does not ship on the weekends.
Standard shipping time frame is 7-10 business days. We offer an expedited 2-3 day shipping option for additional cost. We do our best but cannot guarantee expedited deliveries to P.O.Boxes or rural zip codes.
Jupiter and Saturn Bowls are shipped directly from Nepal and can take up to 3 weeks for delivery (expedited shipping is not available for these bowls).
Please be mindful of holidays as shipping carriers are closed on select days, and the volume of orders received increases and extends time in transit.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
If you are unable to locate the confirmation emails in your primary inbox, please double check your spam folder and text messages, first. In the case that you still cannot find this information, please contact us at hello@theohmstore.co
DELIVERY PARTNERS:
We ship most of our packages exclusively via FedEx SmartPost with the exception of lighter weight packages (< 1lb) which are shipped via UPS Mail Innovations. In rural areas, these services will be passed off to USPS for final delivery.
Jupiter and Saturn Bowls will be shipped directly to you from Nepal via DHL. Delivery from Nepal typically takes around 3 weeks. To manage your DHL delivery, please visit: https://delivery.dhl.com/
DELIVERIES:
Signature is not required for deliveries. Deliveries may be left at your door or mailbox at the discretion of the delivery driver. We cannot control or make special requests for delivery. If you have any special handling requests, please contact your local USPS or FedEx/UPS driver near your location.
Often updates can be made directly on the carrier’s website: DHL, FedEx, UPS, USPS
TRACKING:
It is important to note that the Tracking ID system that DHL, FedEx, UPS and USPS uses are not a complete, real-time report of the package's location. Tracking information is provided by DHL, FedEx, UPS or USPS. We do what we can, but ultimately are not responsible for the accuracy of the tracking information.
Please do not panic if the Tracking ID information shows that the package has not moved, or doesn't appear to be making progress. We understand this can be frustrating and kindly ask for your patience as we do not control how quickly our carriers scans, sorts, and delivers your package.
For any questions about the status of your FedEx delivery, you can find more information on the FedEx website: Understanding Tracking Terms and Delivery Status
If your package was sent via UPS and passed off to USPS for final delivery, you can find your new USPS tracking link by scrolling down to Shipment Details. Access your new tracking number under Package Identification Code, then you can track this number to track via the USPS portal.
UPDATE SHIPPING ADDRESS:
If you have not received a tracking email:
Please email hello@theohmstore.co with your order number and new address as soon as possible! Although our fulfillment team processes orders quickly, we will try our best to process your request.
If you have received a tracking email:
Unfortunately, your order has been fulfilled and already started its journey to the address entered at checkout. You can try contacting the delivery carrier from your tracking information directly to intercept the package.
DOUBLE-SHIPPING:
If a second purchase is made within the 10 minute window and you pay an additional shipping fee, please email us at hello@theohmstore.co so we can help you out.
EXPEDITED DELIVERY:
Expedited purchases made over the weekend will ship on Monday, our warehouse does not ship on the weekends. Please be mindful of holidays as shipping carriers are closed on select days, and the volume of orders received increases and extends time in transit
We cannot guarantee expedited deliveries to P.O.Boxes or rural zip codes.
DELAYS:
Our delivery partners have certainly experienced some significant challenges over the past couple of years! Global and nationwide impacts from COVID-19, supply chain shortages, staffing challenges and the unpredictability of weather are just a few reasons why you may be experiencing a delay.
Please be mindful of holidays as shipping carriers are closed on select days, and the volume of orders received increases and extends time in transit.
As it goes in life, there are times when things go wrong or mistakes happen. We completely understand that a shipping delay can be frustrating and inconvenient. And yet, we depend entirely on our delivery partners to complete a seamless experience for each and every customer.
This is why we believe the “real practice” begins the moment you checkout. Oftentimes, patience proves to be our greatest ally and lesson when something outside of our control happens during the delivery experience.
If your package has been delayed without reason and is beyond the standard shipping time frame outlined above, please contact us at hello@theohmstore.co and our customer support team will get to the bottom of this for you!
MISSING ORDERS:
If your tracking number shows “Delivered” but you have not received it, please reach out to our customer support at hello@theohmstore.co within 5 days, so that we can open an investigation to try to locate your order.
Please include the order # and tracking ID, full name, email address, shipping address and the missing item(s) from your order.
The Ohm Store is not responsible for lost, stolen, or mis-delivered packages. Delivery lockers can be a great alternative if you are worried about theft or receiving your package while you are not home.
GIFTS:
At this time, we are unable to offer gift wrapping or make custom shipping requests.
We do have two great gifting options available: The Original Ohm with Gift Box and Truth Ohm and Journal Set that are packaged in a handmade Lotka Gift Box and perfect for Holidays and special occasions.
There is the option to leave a custom Gift Note while checking out.
Prices are not included on our packing slips.The only information printed on our packing slips will be the name, shipping address and item(s) included in the package and the Gift Note when applicable..
LARGE ORDERS:
If you plan to make a large purchase (over 10 singing bowls) please contact us first at hello@theohmstore.co. Oversized and overweight packages may require additional shipping fees.
PRE-ORDER:
Occasionally we may offer a new product or special item as pre-orders. In this case, there will be an estimated shipping time under the product listing.
Anticipated time frames will be announced and communicated at time of pre-sale launch. If there are any changes or delays we will do our best to update you as soon as possible!
You will receive an email or text with the tracking number once your order has been shipped.
BACKORDER:
From time to time an item may go into “backorder” status. This usually happens when an item sells out on our website before the update syncs to our warehouse and pre-order sales. We will notify you as soon as possible if we are alerted of any delay. If the backordered item is purchased with other items the in-stock items will ship like normal.
If you receive an incomplete order please contact us at hello@theohmstore.co with your order number, full name and shipping address.
INTERNATIONAL SHIPPING:
At this time we are only able to ship within the United States (Alaska, Hawaii and Puerto Rico included) directly from our website.
If you live outside of the US and desire anything from The Ohm Store, please email us with the exact items and best shipping address to hello@theohmstore.co and we can help you out!
Important note: International deliveries may occur pending in-country Customs inspections and security warnings. We do our best to complete International Customs forms accurately and legally with consideration for the recipient.
Addressee is responsible for all duties and import regulations. Please familiarize yourself with your country's import laws and regulations prior to importing items. Knowledge and payment of these fees is the responsibility of the customer and will not be reimbursed by The Ohm Store.
If you are awaiting delivery of an international package and delivery seems delayed it may be necessary to contact your local Post Office for package delivery information. Most often packages are awaiting signature release at a local postal office and the addressee was not properly notified by the carrier.
*May be applicable to any Jupiter or Saturn Bowl being shipped from Nepal.
