15% Off Your Order with Code WINTER15
Spend $150+ and Get 15% Off Your Order AND An Original Ohm Singing Bowl for free with Code WINTER15
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100% Love it Promise
Each singing bowl that we make is 100% unique and made by the loving hands of one of our craftsmen. Due to the nature of this handmade process, all sizes and weights are approximate and the sound captured on our website may be slightly different than your own special bowl.
While every bowl of the same type will generally look and sound very close to the sample sound clip, each hand-hammered singing bowl that you choose will be an individual. And, it is important to know that, beyond just the process of making them; temperature, light, humidity, the striker, and other factors may influence how they sound or play at any particular time.
For these reasons, we cannot guarantee that the bowl you receive will look or sound exactly like the photo or sound sample on our website. Every singing bowl we share with the world will be one of a kind.
Though, we completely understand how important personal experience of sound is and will honor our 100% Love it Promise to you. So if you receive a bowl and find it's not the sound or tone you hoped for, we will exchange it to ensure we get you the right one.
Please know we’ve got your back in any situation. We are open and receptive to your questions or concerns and are here to help support you through this unique process the best way we can, with the resources we have available. You will never be left feeling “stuck” with a singing bowl that isn’t the right fit for your needs.
If you are unhappy with your purchase please contact us at firstname.lastname@example.org.
In case of damage or needing help with playing your singing bowl, please email us with any photos and/or videos that may help us understand exactly what you’re experiencing and how we can best support you in offering guidance or making it right! We are available to help you with any issue via email at email@example.com.
*Important note, we do not have a physical store location and are not always available by phone. Emailing us at firstname.lastname@example.org is the best way to contact us regarding any questions or concerns you may have. If required, we will absolutely be able to schedule a time to call you.
If you’d like to return your Ohm Store items for any reason, please contact us at email@example.com to initiate the process.
A shipping label will be provided for the order, by our team, and the shipping costs for the original shipment will be automatically deducted from the final refund.
The refund will be credited to your original payment within 10 business days after we receive the product.
There are certain situations where only partial refunds are granted:
Saturn & Jupiter Bowls: Please email us at firstname.lastname@example.org if you’d like to return or exchange your Saturn or Jupiter Bowls. Due to high demand, and limited quantities of these bowls being hand-crafted each month, we may require extra processing and delivery time for replacements.
You will be responsible for paying return shipping charges with Saturn and Jupiter Bowls outside of any damage.
Incense, Sage, Essential Oils, Journals and Jewelry: To be eligible for a return, these items must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional Non-Returnable Items:
Downloadable Products or Courses
Inner Circle Membership
Sonic Yogi Masterclass
If you wish to cancel an order please email us at email@example.com as soon as possible! We will try our best to cancel the order and stop it from getting processed by our fulfillment center - we process orders daily so that we can guarantee timely shipping.
Please note: we cannot cancel an order once it has already been shipped. You would have to return the package after delivery.
We will replace any items that are defective or damaged. Please email any supporting photos and videos to firstname.lastname@example.org for us to begin this process for you.
If you receive a bowl and find it's not the sound or tone you hoped for, we will exchange it to ensure we get you the right one.
We are so sorry to learn of any of our hand-crafted items being damaged. We know that no one wants to receive a broken item intended to bring peace, harmony and happiness into your life!
Keep in mind, we celebrate the imperfections of our singing bowls! Each singing bowl will go through the fires of creation, and be hand-hammered by one of our skilled craftsmen. It is more common than uncommon to receive a singing bowl with marks, spots or dents and it may not be perfectly round!
If you received your item and it is damaged, please email us at email@example.com with the following information:
Once we confirm the damage and validate the order we will absolutely help you out.
The most important thing is how the bowl sounds and how it makes you feel. We want you to feel really good about everything you purchase from The Ohm Store and will be sure to help you get exactly what you need.
Please do not hesitate to email us at firstname.lastname@example.org if you are unhappy for any reason or with any questions regarding your new singing bowl.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your item(s) return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The refund will be credited to your original payment within 10 business days after we receive the product.
Please email us at email@example.com with any questions concerning your return, exchange or refund.
100% Love it Promise