Our Lifetime Love It Promise, from co-founder Frank
When you choose one of our heirloom-quality instruments or accessories, we're entering an agreement that is sacrosanct to us. If you don't receive an instrument you absolutely love — one that resonates with you, that meets and exceeds every expectation you had for it — then we simply don't deserve your money.
There's no 7-day window. No 14 days. No 30 days and then you're stuck with your order. If you don't love your item, reach out to us personally and we'll work with you to process an exchange or a full return. No matter what.
The standard you get to hold us to is simple: you love your instrument. We'll only ever advocate for that. We'll educate you about your instrument and the best way to use it, and if it isn't right, we'll make it right.
We're a small group of family and friends who have worked together for the last ten years to treat you in a human way — not like a ticket number. You'll likely hear from Frank's longtime best friend Stephanie, his wife Lauren, or another member of our small team. And if you'd like a sense of who we are, more than 5,000 real reviews share what it's like to receive an instrument from us.
Not sure which bowl is right for you? Email Stephanie at The Ohm Store for personal help and support in choosing your instrument.
Email StephanieIn their own words — the instruments and the people behind them.